Topic: Outlook Express

[Doris_Pinks]

Right, before I call Orange and get put through to India for 45 minutes at some ridiculous cost, talking to someone who talks far too fast, and who I can hear tippy typing my question in on their computer (probably a VERY nice person who is just trying to earn a crust), can anyone help? (Probably isn't an Orange related problem anyhow!)
Orange have upgraded me to 8 megs. Lovely, but since they did it, I cannot send anything out of outlook. (Get get incoming but nada going out!)
I get this message:-

The connection to the server has failed. Account: 'Debs Mail', Server: 'smtp.orangehome.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E

Have looked on their website and that socket or error number does not pull anything up, so any suggestions anyone? Do I need to reconfigure my Orange bits n bobs in Outlook?

Thanks
DP

[Rhubarb Thrasher]

shouldn't your Outgoing Mail (SMTP) be set to smtp.orange.co.uk and not "orangehome"?

change it in Tools - Accounts - Properties - Servers

i'd have posted before only i've lost the Orange BB Twice in the last 10 minutes, as has been happening for the last 2 weeks. Make that 4 times in the last hour  ???

[woppa30]

I went to the orange web site where, like most ISP's they have their settings that you require.
http://help.orange.co.uk/resultDisplay.do?gotoLink=158&docType=1006&contextId=547:158.198&docPropValue=kb4473&clusterName=DefaultCluster&contentId=ace37c43-d1f4-40c4-8fdd-be62370f395c&responseId=7fc004a3f2245237:100ebec:117c8b3ebd0:-f5&groupId=1&answerGroup=2&score=429&page=http://ESERVER_89815ede-42ed-4ba2-ba1c-205013980818.xhtml&result=1&excerpt=checking+mail+profile+'servers'+settings&resultType=5002#Goto158

Long link, sorry. oranghome is correct. I think you may have checked the "My server requires authentication" button. Uncheck it. There is a picture on the link of how it should look...

[Doris_Pinks]

Thanks for that  ;D
RT, my connection has been coming n going too this past 2 weeks, so it is not just you, infact went down last night as I was trying to reply to this! >:(

Woppa, thank you for that link, I checked everything and it was all as it should  have been, so went downstairs for a cuppa before tackling the call center, came back upstairs, thought just check it one more time so I can read out to them what the error message etc. was, and blow me down, the thing is working!! :o

So maybe Orange have been having problems and have now hopefully sorted it.

Thank You for your advice both of you,
DP

[Doris_Pinks]

ARRRRRRGGGGHHHHH
It still will not send messages out!
Have spoken to India, gone through all the settings, checked, double checked and triple checked them all............this is driving me crazy!!
Any ideas anyone??? 
Could it be my firewall?

DP